CONSULTANCY SERVICES
At Platypus our Consultancy Services can support your organization with many aspects of implementing IT Service Management and improving service, such as:
- Visioning:
People need inspiration and a vision to work towards. We can help create a vision for your service organization, to translate your service aspirations into reality - Achieving Buy-In:
Obtaining Senior Management Commitment is challenging, but critical to the success of implementing IT Service Management; Platypus can ensure your Executive understand the benefits and create the momentum needed - Business Case Development:
Producing a robust business case is key to getting the “Go” decision on your IT Service Management implementation and will build the foundation of benefits realization into your project - Maturity Assessments:
To make the shift you need to know where you are now, where you want to be, and how to get there. Assessing the maturity of your service organization against IT Service Management processes and lifecycle stages can determine the scale of change required to achieve your vision - Planning, Communicating and Implementing the change:
Good project management practice for implementing IT Service Management, married with effective communication is key to ensure an integrated approach to this type of organizational change - Post Implementation Review:
The only sure way to know whether you achieved your goals and realized the full benefits of what you set out to do is to undertake a Post Implementation Review. This will also help develop an ongoing program and culture of continual service improvement for your organization
At Platypus we can support your organization by providing guidance on specific elements of implementing IT Service Management, and should you require, managing the entire project lifecycle; we ensure you utilise the optimum balance of internal and external resources to achieve success.